GIMILI Kitchen Faucet: User Guide and Troubleshooting

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GIMILI Touchless Kitchen Faucet can help you upgrade your kitchen system by introducing modern technology into your kitchen, freeing your kitchen work from traditional constraints and achieving more convenient and rapid updates. GIMILI has a highly professional research team dedicated to updating and upgrading Touchless Kitchen Faucet, which can provide you with detailed usage guidelines and troubleshooting.

GIMILI Touchless Kitchen Faucet Matte Black

Touchless Kitchen Faucet Usage Notice

  • Turn on the handle. NOTE: The handle of the faucet is the main switch for water flow. In sensor mode,we need to turn on the handle to let the water flow out.
  • Place your hand close to the sensor to test if the water will turn on. NOTE: The red light will flash to indicate receiving signal. The control box will make a clicking sound.
  • Place your hand close to the sensor to test if the water will turn off.
  • Turn off the handle. NOTE: It is recommended to turn off the handle when the sensor function is not used for a long time.

Touchless Kitchen Faucet works through the principle of infrared reflection. When the human hand is placed in the infrared area of the faucet, the infrared emitted by the infrared emitting tube is reflected to the receiving tube due to the obstruction of the hand. The signal processed by the microcomputer is sent to the pulse solenoid valve to control the faucet to discharge water. When the hand leaves the sensing range, the solenoid valve resets and shuts off the water. ‌

Touchless Kitchen Faucet uses automatic sensing control to turn on and off. When the hand or water container is inserted into the sensing range, the faucet will automatically discharge water, and it will stop discharging water after leaving. It has the characteristics of intelligent water-saving, timeout protection, convenient hygiene, intelligent power saving, strong adaptability, excellent production technology, and convenient maintenance. ‌

When using GIMILI Touchless Kitchen Faucet, it is important to check the cleanliness of the water in the pipes, avoid strong impacts and collisions, keep the sensing window clear of obstacles, and clean the sensing faucet correctly to avoid damaging its surface coating and internal wiring. ‌

The use of GIMILI Touchless Kitchen Faucet requires attention to battery level and timely battery replacement to avoid affecting normal use due to battery issues. In addition, the filter screen of the induction faucet needs to be cleaned regularly to prevent clogging. ‌

GIMILI Touchless Kitchen Faucet Brushed Nickel

Touchless Kitchen Faucet is a faucet controlled by an infrared sensor that can automatically turn on and off by sensing the proximity of the human body. In the process of use, if we encounter some common faults, we can adopt the following methods for repair.

Touchels Kitchen Faucet common troubleshooting issues

Water does not fiow and light is off


Power cable is not plugged into control box all the way
Push power cable firmly into control box.
Data cable is not plugged into control box all the way
Push data cable firmly into control box.
Batteries not installed properly
Unplug battery box cable. Install the batteries in proper orientation into the battery bpox.
Batteries are dead in the battery box
Unplug battery box cable. Replace batteries with new AA alkaline batteries.
If using AC adapter only and the wall switch for power outlet is OFF.
1#Turn the wall switch ON to ensure power at outlet.
2#Temporarily use the battery box supplied with the faucet and contact the GIMILI customer service team for support

Water does not fiow and light is on


The water supply valves are not turned ON.
Turn ON the water supply valves.
The faucet handle is not turned ON.
Turn ON the faucet handle.

Light is blinking.


Low battery voltage or dead batteries.
Replace batteries with new AA alkaline batteries.

Low flow in (HOT&COLD)BOTH.


(HOT&COLD)BOTH water supplies are not turned ON.
Turn ON the water supplies.
Pinched or kinked hoses.
Make sure all hoses are not pinched or kinked.
Clogged filters.
1#There is a filter at the IN end of the control box.
2#The nozzle has a filter.
3#Turn off the water supply valve, remove the supply hose and clean the built-in filter screen in the hlose

8 thoughts on “GIMILI Kitchen Faucet: User Guide and Troubleshooting”

  1. Beside the filter at the very end of the hose in the sink are there any other filters in the body of the faucet that might get clogged because I am getting 80% reduced flow

    1. Faucet leaks can be caused by many reasons.
      If you have any problems with your faucet, you can contact us.
      gimili.sanitary.ware@outlook.com
      We will investigate specific issues for you until we solve them for you.
      Don’t worry, our product comes with a warranty, and we will provide you with a solution as soon as we receive your feedback.
      Sincerely,
      Sunny
      GIMILI Customer Service Team ❤

  2. How can I turn off the Touchless feature so that it is just a normal faucet? It is infuriating to use and turns on and off during normal operation such as filling a pot or doing the dishes, I just want to be able to use the faucet by turning on the handle.

    1. You just need to remove the control box of the faucet.
      This way, the faucet will switch from sensing mode to manual mode.
      Our product manual also provides instructions, you can refer to it.
      If you have any other questions, you can contact us at any time.
      This is our email address.
      gimili.sanitary.ware@outlook.com
      Sincerely,
      Sunny
      Customer Service Team ❤

    1. Faucet leaks can be caused by many reasons.
      If you have any problems with your faucet, you can contact us.
      gimili.sanitary.ware@outlook.com
      We will investigate specific issues for you until we solve them for you.
      Don’t worry, our product comes with a warranty, and we will provide you with a solution as soon as we receive your feedback.
      Sincerely,
      Sunny
      GIMILI Customer Service Team ❤

  3. Hello, I have a GIMILI Gold Touchless Kitchen Faucet with Pull Down Sprayer. The water flow has been reduced and I cleaned the filter near the nozzle. I’m not sure where the other filter is located to check it. I don’t have the manual any more for the details. Can you provide information?

    1. Faucet leaks can be caused by many reasons.
      If you have any problems with your faucet, you can contact us.
      gimili.sanitary.ware@outlook.com
      We will investigate specific issues for you until we solve them for you.
      Don’t worry, our product comes with a warranty, and we will provide you with a solution as soon as we receive your feedback.
      Sincerely,
      Sunny
      GIMILI Customer Service Team ❤

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